Posted Aug 01, 2008 at 10:56AM by Victor B. Listed in: Final Fantasy XI, News Tags: Square Enix, PS2, Illinois
Ó

Final Fantasy XI unsubscription woes induce legislation - Image 1 


The power of the inconvenienced consumer is strange yet wonderful all the same. It seems that due to one consumer's difficulty in canceling his MMO subscription, a new law has been passed in Illinois that essentially makes it illegal to have difficult unsubscription processes in MMORPGs.

As the story goes, Alex Edwards wanted to unsubscribe from Square Enix's Final Fantasy XI (PS2, PC, Xbox 360). The problem was that he couldn't find a way to unsubscribe online, resulting in the Edwards family having to call up the game service provider and go on hold for an hour and 45 minutes just to cancel the game.

While your usual story of game cancellation would usually end there, this one takes a political turn. Alex Edwards' father, Frank, just happens to be an Alderman in Springfield, Illinois who's a good friend of the local State Rep., Raymond Poe.

Rep. Poe (R) introduced a bill, known as HB4178 (and is viewable through this external link), which passed both the Illinois House and Senate in May, and was signed into law by Gov. Rod Blagojevich (D) on Tuesday.

Here's the important text of the new law:

An Internet gaming service provider must give a consumer who is an Illinois resident the following: (1) a secure method at the Internet gaming service provider's web site that the consumer may use to cancel the service, which method shall not require the consumer to make a telephone call or send U.S. Postal Service mail to effectuate the cancellation; and (2) instructions that the consumer may follow to cancel the service at the Internet gaming service provider's web site.


While this blogger personally doesn't approve of legislation being passed simply because one guy is displeased with a process, however bothersome that process is, the law is a nice one for trying to protect the interests of MMO players who want to stop playing a game.

The main problem will be seeing how this law gets implemented for certain MMOs, as we doubt this law can punish MMO companies operating outside the United States (or perhaps outside Illinois). Also, we're wondering if console MMOs will be required by this law to have easily accessible cancellation options via the console's onboard interface.

In any event, we'll see if any updates are forthcoming regarding this new bit of legislation. Stay tuned.



Other Recent Game Legislation:


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15 Comments


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   by rollypoly - 2008-08-01
 » good

now if only all services had to make it easy to cancel...

i shouldn't be able to post this actually, my cable was supposed to be canceled already...

credit cards are the worst...


   Re: Binary - 2008-08-01
 »  jkjhgjh

Check out my friends warez forum that I always hang out at but we recently restarted the forum and we been getting low traffic for awhile so come and sign up and introduce yourself to the members that I know for quite of few years. Maybe get this site banging again http://phaze-d.net

   Re: sqrl175 - 2008-08-02
 » word

now if they could do the same for live! subscriptions that would be awesome. easy to type in ur credit card number and get it goin but cancelling is like pulling teeth. now if Rod "The Devil Incarnate" Blagojevich could just stop pocketing the Illinois taxpayers money with this 10.75% tax bs (highest in the nation), we wouldn't have to call it Crook County, but someones gotta pay the Aqua-Net bills to keep that hairpiece properly fluffed. Something positive, but he's still a jag so anyone in Illinois wouldn't even care what he says or does no matter how good it is. Unless he's in a cell where he belongs with is butt buddy Tony "I'm Also a Deuche Hammer" Rezko. Sorry about the rant, just hearing or seeing that man's name is like nails on a chalkboard to anyone in IL.
   by Xastabus - 2008-08-01
 » Wow...

This is amazing. A new law is passed because someone can't read the instruction manual. Yet more tax dollars hard at work.

Don't get me wrong, I'm all for cancellation being a clear and simple process. However, I used to play FFXI and I had no trouble what so ever in canceling my subscription. It's as simple as logging in with your account ID and password and clicking a few buttons. Maybe the politicians should do some research on the matter before jumping all over yet another case of user error.

Oh wait, that would be too much work and then they wouldn't be able to fly the "I'm fighting the corrupt video game industry" banner and be popular with the ignorant mob.


   Re: Xastabus - 2008-08-01
 » Correction

New law introduced, not yet passed. Still, someone needs to actually sit down with the manual and actually read the terms and method for canceling. It's pretty clearly spelled out and very easy to do so long as you haven't thrown away your account credentials. There's a reason they tell you to keep that information in a safe place.

Safe meaning where you won't loose or destroy it, not safe as in you know it's ok but will never remember where you put it.

   Re: mpcooper - 2008-08-01
 » ..

the real problem with FFXI was if you couldn't connect back to the game you couldn't cacnel your account. When my PS2 modem broke I cancelled my account until I got a new one and if I didn't have my buddy get on his computer and cancel my subscription (he played the game) I would have had to deal with the 2 hour put you on hold thing. But this is only FF11 and I don't think this holds true to other MMO's.

   Re: Xastabus - 2008-08-01
 » Right the first time...

Yeah, I totally should learn to read the article before commenting...

However, my original point is still valid.

   Re: Xastabus - 2008-08-04
 » mpcooper

You are right, I didn't think about that.

Perhaps the cancellation system had been designed with security in mind and it was assumed that users would have a functional system with which to perform the cancellation.

I will agree that 2 hours on the phone is ridiculous for any customer service issue.
   by marq0330 - 2008-08-01
 » Good law

I live in chicago, illinois and i think this is a decent law because i know how difficult things can get with canceling subscriptions sometimes but i wonder what kind of affect this will have on MMOs. Imo i think this might cause game companies to rethink and change they're methods for consumers to unsubscibe from their games.

   by Donciclon - 2008-08-01
 » FINALLY

a law that actually empowers the gamer rather then take his choices away. is this an omen for good things to come?.........naaaaaaa

   by mpcooper - 2008-08-01
 » worthless legislation

I doubt there are many MMO companies out there who aren't already doing this. Maybe someone knows some other games that do this but the only game I see that doesn't meet this laws requirements from the excerpt is Final Fantasy 11. This is not a good sign for anybody if one idiot can take his bad experience and use it to shape the laws to make themselves feel like they made a difference.

   by NayusDante - 2008-08-01
 » No Excuse

This is no excuse to enact a law. If you play on a console, and the console breaks, you are NOT without a means of cancelling. The PlayOnline Viewer is a 100mb download from the FFXI site, and only takes 15 minutes to install and update.

If they had that much trouble canceling, I can't IMAGINE how he got anything done in the game. FFXI is not for the faint of heart.

   by RexNox - 2008-08-01
 » Let's see...

Activate content ID...Deactivate content ID...hmm...creepy.

   by Binary - 2008-08-01
 » ..

I wish we can have Spam Filter on our phone.

   by jera27 - 2008-08-01
 » question

i like final fantasy games but it always surprised me how many people like mmorpg games and i never understood why is it because you get to play as some one you are not, like any other game or is just they got different taste in games thats probably well i guess that my opinion any one want to share theirs i also hate it how they charge you just for playing a game



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